Your Privacy is Our Priority

At Sham Creations, we are committed to protecting the personal information of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

  • Name

  • Billing & Shipping Address

  • Payment Information (processed securely through our payment partners)

  • Email Address

  • Phone Number (primarily used for WhatsApp order confirmation and delivery coordination)

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the site. This includes:

  • Processing your payment information and arranging for shipping.

  • Providing you with invoices and/or order confirmations.

  • Communicating with you via WhatsApp or Email regarding your order status.

  • Screening our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, providing you with information or advertising relating to our new Eid Deals or luxury hampers.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information as described above. For example:

  • We use Shopify to power our online store.

  • We share your address and phone number with our Courier Partners (e.g., Leopards, TCS, or Trax) to ensure your gift reaches you.

  • We may share information to comply with applicable laws and regulations.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

 

  • WhatsApp: +92 323 5044558

     

  • Location: Lahore, Pakistan.